We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

Our Commitment to Privacy 

 

At Revolution Nutrition, safeguarding your personal data is our top priority.

We strive to ensure a secure and safe experience for every customer.

To align with this objective, we've crafted this Privacy Statement to clarify how we gather, utilize, and disclose your personal data.

       

This Statement is applicable to our websites, mobile applications, customer support lines, and all other platforms where Revolution Nutrition collects and processes your personal data. All mentions of "Websites" in this Privacy Statement refer to www.revolution-nutrition.com or any other Revolution Nutrition provided websites or mobile apps where this Privacy Statement is displayed.

    

What We Collect 

      

Personal data refers to any information that identifies an individual or information about an identifiable individual. We may collect various types of personal data, such as:

   

  • Contact details: name, mailing address, phone number, and email address.

  • Personal preferences: wish lists, language settings, and marketing permissions.

  • Transactional data: items bought, payment method, payment amount, signature, and credit/debit card details.

     

Additionally, we may gather the following:

     

  • Postal codes for market research and planning our promotional communications.

  • Data like your IP address, browser type, or referring URL when you visit our Websites.

  • Aggregate customer data for internal analytics and research, like demographic information.

  • Comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

  • An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

     

You have the option to not provide personal data, but this may limit our ability to offer you certain products, services, or information.

    

Additional Data Sources 

     

Occasionally, we may enrich the data you provide with information from external sources to improve the accuracy of our records and enhance our service quality.

    

Embedded content from other websites 

     

Articles on the revolution nutrition websites may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

  

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

  

### How We Collect and Use Your Information 

    

Here are some more examples of how we directly collect personal data from you and how we use it:

      

Purchases Online

  

When buying a product or service from Revolution Nutrition or our Websites, we may require your contact and payment information to process your order and communicate with you about it.

  

We may also collect contact information for specific services like delivery, reservations, product servicing, in-home consultations, and extended warranties.

  

If you share your email address, we'll use it to send you an e-receipt and promotional content.

  

Revolution Nutrition employs third-party services like Google to analyze the efficacy of our digital marketing initiatives. We may share hashed versions of your email address with these providers. We'll seek your explicit consent before doing so, unless otherwise allowed by law.

 

You can opt out of promotional communications and data sharing by contacting us at [email protected]

 

Returns and Exchanges 

   

Our aim is to ensure complete satisfaction with your purchase. To maintain our Return Policy, we may collect personal data like your name, address, and phone number to detect and prevent fraudulent activities. Photo ID may also be required for verification.

   

Post-Purchase Follow-Up, Surveys, and Customer Research 

   

After a purchase, we may send a thank-you note or contact you to ensure you are satisfied with the delivery, setup, or installation of your new product.

    

We may use contact information collected online, or via our customer support lines to conduct occasional surveys and customer research. Participation is voluntary, and the data helps us understand our customer base, improve our offerings.

   

Online Accounts 

    

To access special features on our websites or to order products and services, you may need to provide personal data like your name, email, address, phone number, or payment card details. This information is used to create your account, process payments, and respond to inquiries.

    

If you purchase an e-gift card, we collect the recipient's name, email address, and any message you provide to send the gift card on your behalf. We rely on you to ensure you have obtained all necessary consents to share this information with us.

      

If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Revolution Nutrition to collect, use, and disclose the third party's personal information for fraud prevention and order processing.

     

Customer Reviews 

   

The Customer Review feature allows you to share your opinions on a product. These reviews are public, so exercise caution when posting and avoid sharing personal data.

 

Newsletters and Promotions 

 

Revolution Nutrition offers various newsletters and promotional communications. If you sign up, we'll send you tailored communications based on your interests and behavior. You can opt out at any time through the link provided in each message.

  

Note that even if you unsubscribe from promotional communications, you may still receive transactional or account-related messages from us. Our subscriber list is not sold or rented to other parties.

   

Customer Support Lines  

   

Revolution Nutrition operates customer support lines to address your questions, concerns, or complaints. When you contact us, we may ask for personal data to assist with your inquiry or verify your identity. For instance, if you inquire about a recent online order, we'll ask for personal data to confirm you are the account holder.

  

We may also monitor or record your calls with our customer support representatives for training and quality assurance. If you prefer not to have your call monitored or recorded, please inform us, and we'll offer an alternative communication method.

   

Our websites 

    

You can browse our websites without providing personal data. However, we may collect data like your computer's IP address, your Internet Service Provider's IP address, the date and time you access our Websites, the website you linked from, the operating system you're using, the sections of the Website you visit, the pages read and images viewed, and the content you download.

  

This data is used for website and system administration, understanding website activity, and enhancing the Websites.

    

Cookies and Tracking Technologies 

    

Our websites use "cookies," small data elements sent to your browser and stored on your computer, to enhance the user experience. For example, cookies help us recognize you as a previous user, offer personalized content, track your activity, and facilitate your website experience.

     

For more details on cookies, including how to manage your preferences, please refer to our separate Cookie Policy and Preference Center.

     

Our websites or email communications may also use technologies like "tracer tags" or "web beacons" to understand your behavior on our websites and the areas of our emails you engage with. These technologies help us optimize our websites for you and future visitors and provide you with tailored email content and ads.

  

To learn more about how  we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

   

Types of Cookies Used:

   

Website Tracking Information

We may use web beacons, JavaScript tags, or marketing pixels to compile web and advertising performance reports regarding Website usage, user demographics, traffic sources, and purchases. We may then aggregate results from these reports and provide performance reports to advertising partners and others.

    

For our internal research, we may link tracking information with personal data you voluntarily provided, including information related to your online account with us. Once linked, all the information is treated as personal data and used and disclosed only in accordance with this Privacy Statement.

  

Interest-Based Advertising 

    

We or third parties like ad networks may serve ads

  

On our websites and other websites. We or these third parties may use cookies, tracer tags, or web beacons to report certain actions you take on our websites and other websites to measure the effectiveness of our marketing campaigns and deliver more relevant ads to you.

     

Revolution Nutrition adheres to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioral Advertising. To learn more and opt out of having your information used for online behavioral advertising, visit https://youradchoices.ca/en/tools.

    

Note that if you opt out, you'll still receive ads, but they won't be based on your online behavior.

   

We may also use services provided by third-party platforms, including social media platforms, to serve you tailored ads. In some cases, we may share a hashed version of your email address with the platform provider to match it with your profile information on the platform. This helps us tailor ads to your interests or exclude you from campaigns that may not be relevant to you. To opt out of this type of tailored advertising, visit our Preference Center

     

Social Media 

    

We may offer opportunities to engage with our content on third-party social media platforms. When you do, you may allow us to access certain information associated with your social media account, like your name, username, email, profile picture, and gender, to deliver content or operate the website, plug-in, or application.

     

When you share information from your social media account, we may use it to personalize your experience on our websites and on third-party social media platforms and to provide other products or services you may request.

    

Links to Other websites 

    

Our websites may contain links to other websites for your convenience. Revolution Nutrition has no control over these external websites or their privacy practices. We recommend reading their privacy policies to understand how they collect and use personal data.

  

Other Uses of Collected Information 

     

In addition to the uses mentioned above, Revolution Nutrition may use your personal data for various business purposes, such as:

  • Fulfilling orders and requests.

  • Processing returns and exchanges.

  • Fraud detection and prevention

  • Account management

  • Order tracking and confirmation

  • Product delivery or installation

  • Credit card application processing

  • Personalizing customer experience

  • Marketing and advertising

  • Communication about special events, promotions, and surveys

  • Tailoring online content

  • Research and analysis

  • Testing and training

  • Other purposes as described in this Privacy Statement

    

Data Retention 

     

We retain your data only as long as necessary for legitimate business purposes and to meet legal requirements. We have standards for data retention that align with these parameters. We either destroy or anonymize your data when it's no longer needed for its original purposes.

      

Data Sharing 

     

Revolution Nutrition does not sell or rent customer data. However, we may share your data within our corporate family and with third parties acting on our behalf or as required by law.

      

Our affiliates and third-party service providers may be located outside of Quebec or elsewhere in Canada, including the United States. As a result, your data may be stored or processed outside of Quebec or elsewhere in Canada and may be accessible to foreign law enforcement, courts, and regulatory authorities.

   

Disclosure to Third Parties 

     

Revolution Nutrition may use third parties to manage aspects of our business operations, including data processing. When we do, we ensure your data is used in a manner consistent with this Privacy Statement.

    

For example, we may share data with third parties for services like order fulfillment, payment processing, marketing communications, product servicing, research surveys, and effectiveness measurement of our digital campaigns.

Revolution Nutrition may also share data, including usage data, with third-party advertising technology providers. This allows us to serve personalized ads, measure campaign performance, and create statistical or aggregated reports.

     

Key partners include: 

   

   

To learn more about their information handling practices and opt-out options, visit https://youradchoices.ca/en/tools.

    

Security Measures 

    

Revolution Nutrition takes precautions to prevent unauthorized access to your data. We employ physical, technical, and administrative safeguards and adhere to industry-standard security protocols.

   

Encryption 

    

Our websites use encryption technology to protect your data during transmission. This technology encrypts information like your name, address, and credit card number.

    

Password Selection 

    

When creating an online account, you'll need to choose a password. For optimal security, select a password with at least 6 characters, including a mix of letters, numbers, and special characters. You're responsible for keeping your password confidential.

     

Data Verification 

     

You can check, update, or correct your data at any time. If you have an online account, you can manage your profile yourself. You can also request access to your data, its usage, and any disclosures by contacting us.

   

Data on Returned Products 

     

If you opt out of promotional communications, you may still receive transactional messages. You can also request data deletion, subject to legal limitations. To submit a Personal Information Request, click here.

     

Verification Process 

   

To verify your identity, we require names, email addresses, phone numbers, and addresses you may have provided. This helps us maintain your privacy and security.

    

Privacy and Security Reminder 

    

Emails sent over the public Internet are not secure. Do not send sensitive information via unencrypted email. Revolution Nutrition is not responsible for any data transmission over the public Internet. We cannot guarantee complete security when using our websites or mobile apps. Exercise caution and know your privacy rights.